Connected Responder

This project developed a comprehensive Connected Responder business case to educate, engage, and inspire crucial Community of Interest (COI) groups to leverage the full potential of Connected Vehicle (CV) technologies. This business case was the product of extensive operational research, technology assessments, subject-matter expert engagements, and collaboration with the Transportation Safety Advancement Group (TSAG). The business case and related project deliverables focused on educating the responder community at all levels and fostering a collaborative Connected Responder Community of Interest to work together to reduce barriers to diffusion and increase the innovative application of Connected Vehicle technology.

The Connected Responder business case recognizes the relatively low level of Connected Vehicle subject-matter expertise within the law enforcement, fire, EMS, traffic incident management, and towing/recovery communities. Conversely, the transportation and automotive engineering communities have advanced considerable technical resources and operational plans. This business plan leverages those existing resources with the compelling operational need to include responders in the Connected Vehicle enterprise.

The emergence of progressive emergency responders and early adopters will require investments in education strategies. Emergency responder subject-matter experts interviewed in the development of this business case amplified the need to provide practitioner-friendly training, fact sheets, videos, and easy to consume material to build interest in Connected Vehicle solutions. Building genuine interest and understanding is a path that will avoid the barriers of skepticism, disengagement, and the reluctance to invest scarce resources in new technologies.

This Connected Responder business case recommends the cultivation of a dialogue with practitioners to share information and ideas related to Connected Vehicle solutions. This focused engagement strategy is required to formalize the exchange of technical and operational information. The Connected Responder business case recommends targeted engagement through existing membership organizations, prominent practitioner publications, and social media forums that are trusted by the responder community. While the time horizon for the deployment of Vehicle to Vehicle (V2V), Vehicle to Infrastructure (V2I), and Vehicle to Pedestrian (V2P) technologies is not immediate, crucial education and engagement investments are needed in the short term to prepare for mid-and longterm opportunities.

Through this document, the team of technical and operational subject-matter expert contributors provided a comprehensive end-user-focused business plan to guide emergency responder agencies to make informed decisions regarding the utilization and incorporation of Connected Vehicle technologies within their agencies. This plan will be a living document that will evolve as operational conditions change, Connected Vehicle technology matures, and the innovation of educated practitioners begins to impact the systems being developed. When properly applied, these Connected Vehicle-related technologies will bolster the strategic plans and goals of all emergency responder organizations. The noble objectives of saving lives, protecting property, and effectively managing scarce fiscal resources will benefit from a robust community of Connected Responders.

Connected Responder Benefits Fact Sheets:

All Fact Sheets are available in one downloadable file HERE.

Final Report

The Connected Responder – A Business Case for the Emergency Responder Agency and a Business Plan for Engaging the Responder Community