NG 9-1-1 What’s Next

BACKGROUND

The United States Department of Transportation’s Next Generation 9-1-1 Initiative (NG9-1-1) defined a vision for the future of 9-1-1. The NG9-1-1 Proof of Concept developed and deployed software and network components demonstrating desired capabilities of the NG9-1-1 system. The focus of the Proof of Concept was on the 9-1-1 call, from origination, to delivery and handling by a public safety call taker. US DOT views the NG9-1-1 project as a transition enabler, to assist the public in making a 9-1-1 call from any wired, wireless, or IP based device, and allow emergency responders to take advantage of enhanced call delivery, multimedia data and advanced call transfer capabilities. While NG9-1-1 enhances emergency 9-1-1 systems, it also generates exponential increases in the volume of information to be processed by Public Safety Answering Points (PSAP), and in turn will tax communications networks and the capacities of PSAP systems and personnel. Prioritizing and screening this data for transmission as ‘actionable information’ from the PSAP to field level emergency responders is the fundamental objective of this project.

Additional information on 9-1-1 standards is available from the National Emergency Numbers Assoication (NENA) and on working projects is available the National 9-1-1 Program. Additionally, NENA hosts their own NG 9-1-1 web page.

PRODUCT DEVELOPMENT

First RespondersUnder the sponsorship of the US DOT, ITS Joint Program Office, the Transportation Safety Advancement Group (TSAG) managed the NG9-1-1 What’s Next project to its objective of identifying next steps in determining priority emergency responder information protocols associated with NG9-1-1 systems. To support the project, TSAG recruited nationally recognized emergency responder representatives to serve as a NG9-1-1 What’s Next Working Group. The NG9-1-1 What’s Next Working Group was comprised of nationally recognized professionals to represent four unique Emergency Responder Groups (ERG), including Emergency Medical Services, Law Enforcement, Fire & Rescue, and Transportation Operations. Following designation of the Working Group, TSAG convened a special NG9‑1‑1 What’s Next Forum, set for September 23-24, 2010 in Washington, DC. The NG9-1-1 What’s Next Forum was structured around three half-day sessions, including a general project orientation session, followed by four ERG breakout sessions, concluding on day 2 with a general wrap up session to hear ERG Breakout Session reports and to launch the project’s reports preparation phase.

The project’s second phase engaged the NG9-1-1 What’s Next Working Group, through a series of Working Group meetings which prepared a series of ERG White Papers that recommend the prioritization of NG9-1-1 data to be communicated as actionable information to field level first responders. ERG White Papers also recommended additional work to be pursued before the desired prioritization of data can be defined. Finally, completed White Papers were consolidated into a NG9-1-1 What’s Next Final Report of recommendations to the US DOT to help form the basis for national priority emergency responder information protocols associated with NG9-1-1 systems.

The TSAG project team guided the project from the composition of the NG9-1-1 What’s Next Working Group to the preparation of ERG White Papers and their consolidation into a Final Report. The NG9-1-1 What’s Next Working Group and associated project advisors supported the project through their professional expertise aimed at an assessment of coordinated emergency responder information needs.

Supporting Documents

Additional Reference Materials

New Postings – February 2011

New Postings – November/December 2010

New Postings – October 2010