White Paper: NG911 & Firstnet: Emergency Communication Centers Provide the Critical Link

A wide variety of challenges are facing emergency communications centers that answer calls to 9-1-1 and dispatch law enforcement, fire service and emergency medical responders including budget constraints, staffing shortages and rapidly changing technology.

Two specific technologies, Next Generation 9-1-1 (or NG9-1-1) and the Public Safety Broadband Network (or FirstNet), have captured significant attention.  This whitepaper explores the similarities, differences and inter-relationships between these two emerging technologies to assist emergency communications center leaders as they seek strategies to integrate these technologies into their operations.  The paper examines the appropriate roles and responsibilities associated with each technology, and considers strategies to create interoperability between these networks while sustaining operational best practices and security in the emergency communications center environment.

The white paper is available HERE.